Return Policy

BrenTuning “BT” takes great care to ensure our customers receive the proper products to suit their individual needs. If for any reason a purchase does not meet those needs and may require an exchange or in some cases a refund, you are encouraged to contact an BT Representative prior to returning,  as they may offer additional information about the product or related products which may serve to be helpful.

-We are happy to accept your returned merchandise so long as the following criteria are met:

-All returns must be pre-authorized by contacting an BT representative at 508-762-1769. No return authorizations with be made via email.

-All returns must be received by BT within 30 days of the date in which the product was shipped.

-All returned merchandise must be in new, unused condition and in the original packaging or box.

-All returned merchandise must be shipped with the BT issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or other packaging.

-Special Order items will not be accepted for exchange or return unless previously authorized by an BT representative.

-BT Reserves the right to require a 25% restocking fee depending on nature of return, files, before delivery, are subjected to this as well, after file is delivered there is no refund available.

-Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.

-Shipping charges for returned merchandise are the responsibility of the customer.

-Original shipping costs are non refundable.

-Exchanges are subject to product availability. Any exchange for a product upgrade to credit requires the ORIGINAL product shipped back first as proof of purchase.

-Any deposit received for a tuning appointment is non-refundable. If you would like to reschedule, you can do so with 48 hours notice. You must speak to a BT representative to confirm.

For further information, contact BrenTuning by calling 1.508.762.1769,
Monday through Friday between the hours of 9:00 a.m. and 6:00 p.m. (EST).

 *****Vehicle Warranty and Emissions: A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or affect your insurance coverage if used in a racing scenario, factory warranty and new OEM part warranty. Performance parts and software are sold as is without any warranty of any type. There is no warranty stated or implied due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification. Any street vehicle going through an inspection process needs to comply with all OEM requirements. We do not offer emission testing or help for modified vehicles.

 

SATISFIED CLIENTS MAKE US HAPPY

  • “ This product is amazing.  I feel like I have a better version of my bike.  Like it should have come this way.  The throttle smoothness and even power band make it a joy to ride.  I no longer feel as if I'm riding a wild bronco lol. Thank you again, I didn't think that a L-twin could behave this well.  Also, your customer service is the best.  I could always reach you by email or phone.  I will tell everyone I know about this fantastic addition.  Keep up the great work, guys! ”

    Dan Martinez May 01, 2017
  • “ I have a 2015 S1000RR and was extremely skeptical when I heard about BrenTuning and the power they got out of an ECU flash.  After speaking with the team at BrenTuning, all my hesitations were put to rest and I haven't stop winning first place trophies since! BELIEVE THE HYPE! ”

    Troy Gleason - California Jul 10, 2016
  • “ Bren and his team did an awesome job on my bmw s1000rr. Went from 179rwhp an 83 rwtq to 206 rwhp and 93rwtq. Customer service was great and I highly recommend them for any of y'all that want to make that power!! ”

    Paul Jackson - Texas Jul 10, 2016
  • “ Purchased the tune for my 2015 BMW S1000RR. Was skeptical at first and initially had a bunch of questions. Chris was very patient with me and answered them all. Had some problems after receiving my ecu back and Chris was very helpful in getting all my issues worked out. Bike runs fantastic. Definitely worth it. Thank you again guys for dealing with my questions and taking care of everything before and after the purchase. Fantastic customer service. ”

    Cody Hunsucker - Tennessee Jul 10, 2016
  • “ After doing some research it was obvious that Brentuning was the best option for tuning of my S1000RR. I wont go into details but after multiple overnighting of parts to me at no additional charge, I'm really impressed and satisfied with the end result and I haven't even tried out my race fuel tune yet! To top if off I received a random care package of goodies from Chris today. The customer service at Brentuning is probably the best I've received from any business I've dealt with. Their email response times are unreal as well, lol. Literally sometimes instantly, kinda weird. lol. I would recommend any and everyone to Brentuning for your S1000RR tuning solution. If anyone has any questions or are hesitant before purchasing, feel free to shoot me a message and I'll help / assist / give you a more detailed opinion on my experience as well. ”

    Trey Hull - Texas Jul 10, 2016
  • “ I have the Bren Tuning ECU flash on my 2015 BMW S1000RR and it is unbelievable how fast this bike is. This tune is the best thing I got for my bikes. I have also did the Bren Tune for my 2014 BMW S1000r for which it just made this bike really nice. Bren Tuning is the best. ”

    Darnell Edwards - Maryland Jul 10, 2016
Competition use only parts are clearly labeled as competition use only in the product listing page and may only be used according to the guidelines posted on our Emissions Notice to Customers in California page